Privacy Policy

T D CLARIDGE PLUMBING & HEATING LIMITED (hereinafter referred to as “we”) respects and values ​​your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information during your use of our website and services.

① Information We Collect
When you use our services or contact us through the website, we may collect the following information:
Name
Phone number
Email address
Address information (for on-site services)
Project or service description
Website usage data (such as IP address, browser type, access time, etc.)

② How Information is Used
The information we collect will be used for the following purposes:
Providing, managing, and completing our plumbing and heating services
Responding to your inquiries and service requests
Arranging appointments and on-site services
Providing quotations and project assessments
Improving our website and customer experience
Complying with legal and regulatory requirements

③ Information Sharing
We will not sell your personal information. Your information may only be shared in the following circumstances:

• With internal technical personnel or collaborating service personnel involved in the project
• When required by laws and regulations (e.g., by courts or regulatory agencies)
• For third-party support necessary to complete the service (e.g., payment or IT service providers)

④ Data Storage and Security
We take reasonable technical and administrative measures to protect your personal information from unauthorized access, loss, or disclosure. All information is retained only for the time necessary to achieve the purpose of the service.

⑤ Cookies
Our website may use cookies to improve user experience, such as:

• Analyzing website traffic
• Optimizing page content and performance
• Remembering user preferences
  You can disable cookies in your browser settings, but this may affect some website functions.

⑥ Your Rights
Under applicable data protection laws (including GDPR), you have the right to:

• Access your personal data
• Correct inaccurate information
• Request the deletion of your data
• Restrict or object to data processing
• Right to data portability
  To exercise the above rights, please contact us through the following methods.

⑦ Data Retention
We retain your personal information only for the time necessary to achieve the purpose collected, or as required by law.

⑧ Policy Updates
We may update this Privacy Policy from time to time. Any updates will be posted on this page, along with the date of the update.