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Help Center

Welcome to the TD CLARIDGE PLUMBING & HEATING LIMITED Help Center. We are committed to providing you with clear and convenient support information to help you quickly understand and use our plumbing and heating services.

  1. What services do we offer?

We provide comprehensive plumbing and heating solutions for residential and commercial customers, including:
Plumbing repair and emergency repairs
Boiler installation, replacement, and maintenance
Central heating system installation and overhaul
Air conditioning installation services
Plumbing system maintenance and upgrades
Integrated heating and energy efficiency optimization solutions
All services are performed by qualified professional technicians.

  1. How to book a service?

You can book a service through:
Phone appointment
Email inquiry
Please provide the following information when booking so we can arrange it more quickly:
Your name and contact information
Service address
Description of the problem or type of service required
Desired service time

  1. Do you provide emergency services?

Yes, we provide emergency plumbing and heating repair services.

Please contact us immediately in the following situations: Pipe burst or serious leak
Boiler malfunction or heating interruption
Winter heating system failure
Any issues affecting residential safety
We will arrange for a technician to respond as soon as possible.

  1. How are fees and quotations calculated?

Fees are typically based on the following factors:
Service type and complexity
Required material costs
On-site assessment results
Urgency level
We will provide a clear and transparent quotation before commencement of work.

  1. Can I change or cancel my appointment?

Yes. Please contact us as early as possible to make changes or cancellations.

Advance notice: Usually no additional charges
Last-minute cancellation: May incur charges depending on available resources
Emergency appointment: Special rules may apply

  1. Is the service under warranty?

We offer a reasonable warranty period for most installation and repair services.

Warranty does not cover:
Human-caused damage
Improper use
Unauthorized third-party repairs
Natural disasters or force majeure

  1. What do I need to prepare for the service?

To ensure smooth service, please:

  • Ensure your technicians have safe access to the work area
  • Clear the relevant workspace
  • Provide necessary water and electricity connections
  • Inform us of any special circumstances or restrictions in advance
  1. How to contact the support team?

If you have any questions or need assistance, please contact us:

  • Company: T D CLARIDGE PLUMBING & HEATING LIMITED
  • Address: Unit K, The Brewery, Bells Yew Green Road, Bells Yew Green, Tunbridge Wells, Kent, England, TN3 9BD
  • Tel: +44 7784 184539
  • Email: fredhenderson211@hotmail.com